You can now receive real time reports for failed authorizations. The Failed Authorizations Report will show you authorizations when order was marked as rejected via Risk Tools or if a card was just declined. The Failed Authorizations Report is mobile-friendly, so you can view the reports on a mobile device.

Access Failed Authorizations Report

1. Sign in to your My Services page.

2. Click the Store link.

   

3. Go to Risk Tools.
   
4. Go to Failed Authorizations Report.
   

Display settings

• Use the pull-down menu to set the display settings to:
  • Last 24 Hours
  • Last 7 Days
  • Last 30 Days
    

# of failed attempts

• A graph will display the number of failed attempts within the parameters of the display settings.

  

• Hover your mouse over one of the points to view how many attempts there were on a specific date.
  

Failed authorizations table

• A table will display the following information regarding failed authorizations:
  • Date/Time
  • IP Address
  • Amount
  • Card Type
  • Last 4 card Digits
  • Bill Name
  • Bill Address
  • Bill City
  • Bill State
  • Bill Country
  • Bill Zip
  • Bill Phone
  • Email
  • AVS
  • CVV
• Click any of the column names to sort the data within the column.
  
• Enter search terms into the Filter results field to view any failed authorizations within the terms.
  
• Use the pull-down menu, select how many entries to display per page.
  • 25
  • 50
  • 75
  • 100
    
• Click the Download CSV button to download the data as a spreadsheet.
  
• Navigate the table by clicking the Previous or Next buttons.
  

The Failed Authorizations Report will help determine if a failed authorization was possibly done by a legitimate customer or possibly by a card tester trying to commit fraud. If the AVS and CVV fields show as N/A, it's possible that your customer may have accidentally mistyped their card # or the card was just declined by the bank. With the available data, you can reach out to the legitimate customer using their email address displayed in the table to possibly recover a sale.

If you see the AVS and CVV fields flagged, it's possible that this customer may be a card tester. Another sign is if you see multiple failed authorizations with similar information. In which case you can turn on recaptcha or increase it's sensitivity and block the IP address(es) displayed in the table. Flagged AVS/CVV responses are due to your Risk Tools being set to Reject if there is an issue matching the AVS/CVV. Lean more about AVS and CVV responses.

Note: You may not see all available fields in the Failed authorizations table if your web browser is not opened all the way. You may need to expand your browser window to ensure that all fields will be displayed. A browser window 1400 pixels wide or more is recommended.

See Also:

• What does Fail/Declined mean?