The method you use to find items with unrecognized options will depend on how you currently build pages in your store.

Jump to:

• Finding Items with unrecognized options in Store Editor
• Finding Items with unrecognized options in Catalog Manager

 Finding Items with unrecognized options in Store Editor

If you use Store Editor to build pages, then you are familiar with Item pages and the fields that appear when you edit an item page. To review options defined for an item, edit the item and review the information in the Options field for common syntax errors:

• Extra line breaks
• Extra spaces
• HTML code
• Unsupported characters (control characters and other characters not appearing on your keyboard)

Review the Options field for unrecognized item options in Store Editor

1. Sign in to your My Services page.

2. Click the Store link.

   

3. Go to Store Editor.
   
4. From the Advanced Editor toolbar, go to Controls.
   
5. Click the Sort by link for Name or Code in the Edit All section.
   
6. Review the information in the Options fields for errors.
7. Correct any errors or define any options you have for the item then click the Update button.
   
8. Click the second Update button.
   
9. Publish when ready.
   

If you make changes to your store using a spreadsheet and the database upload functionality, you can edit your most current spreadsheet for syntax error in the item options. You can then upload the changes as you normally would any product updates and publish your changes.

 Finding Items with unrecognized options in Catalog Manager

If you use Catalog Manager along with store tags and an HTML authoring program to build pages, then you are familiar with adding and editing items in Catalog Manager using the available fields. You may also be downloading your products in a table and editing them in a spreadsheet application. The method you choose depends on how many items you may have with options. To review items with unrecognized options, edit the item and review the information in the Options field for common syntax errors:

• Extra line breaks
• Extra spaces
• HTML code
• Unsupported characters (control characters and other characters not appearing on your keyboard)

Also, if you are building your pages using an HTML authoring program and you are creating your own forms to submit items to the shopping cart, you must define those options for the item in the Options field of Catalog Manager or Store Editor in order to validate the item options when added to the shopping cart.

Review the Options field for unrecognized item options in Catalog Manager

1. Sign in to your My Services page.

2. Click the Store link.

   

3. Go to Catalog Manager.
   
4. Click the ID link for each item with options.
   
5. Review the information in the Options fields for errors.
6. Correct any errors or define any options you have for the item then click the Save button.
   
7. Repeat for any other items with unrecognized options and publish your catalog when finished.
   

Review the Options field for unrecognized item options in a downloadable data file

1. From Catalog Manager, click the Upload/Download tab.
   
2. Click the Download button on the far right.
   
3. From the Choose Table pull-down menu, select the table you wish to download then click the Download button.
   
4. Choose to Open or Save the data file.
5. Open the data file and review the information in the Options field column for errors. (You can use the Find command available in most spreadsheet applications to search for syntax errors.)
6. Correct any errors or define any options you have for the item then save the file.
7. Upload your revised table and publish your catalog when finished.
   

See Also:

• What are unrecognized item options?
• What are the implications of allowing items with unrecognized options to be added to the cart?