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How do I reset my Security Questions?

Forget your Security Questions and answers? Learn how to reset them and choose new ones.

Article ID: SLN29014

If you forget the answers to your Security Questions, or just want to change them, follow these steps:

  1. Sign in to your My Services page.
  2. Hover your cursor over the avatar in the upper-right corner then select My Profile.
    The My Profile link.
  3. In the Account Security section, under Security Questions, click the Reset link.
    The Reset link is located under the Security Questions heading.
  4. Click the Continue button to send a verification code to the mobile phone number on record.
    The Continue button.
  5. Enter your verification code then click the Verify button. If you did not receive the code, click the Resend code link.
    The Enter verification code field and the Verify button.
  6. Select your Security Questions, enter their answers, then click the Save button.
    Select new security questions.
    Note: For your security, we will not display the answers to your current questions.
Did you forget your password? Learn how to change it.