Note: The Cross-Sell Manager is available only with Merchant Solutions Standard, Professional, and Store v.1 packages.

The cross-sell discount applies when shoppers choose their Selected Item and the Cross-Sell item together. The discount can be either a dollar amount or a percentage off -- in both cases the discount is taken from the regular item price (not the sale price).

Apply a discount to an existing cross-sell item

1. Sign in to your My Services page.

2. Click the Store link.

   

3. Click the Cross-Sell link.
   
4. Click the Edit link for the selected item to which you wish to apply discounts for cross-sell items.
   

5. Do one or more of the following:

   • Percentage - To apply a percentage discount to the cross-sell item, enter the value for the percentage off, followed by the percent symbol (for example to apply a 10% discount to a cross-sell item, enter 10% into the Discount text field for that item.)
   • Amount off - To apply a certain amount off discount to the cross-sell item, enter the dollar symbol ($) followed by the value for the amount off (for example to apply a $2 discount to a cross-sell item, enter $2 into the Discount text field for that item.)

   

6. Click the Modify Entry button when finished. You return to the Cross-Sell Manager.
7. Repeat for any other selected items if necessary.
8. Click the Done button when finished.
   

Apply discounts to cross-sell items in a table

1. Sign in to your My Services page.

2. Click the Store link.

   

3. Click the Cross-Sell link.
   
4. Click the Download Table button and open the table in a spreadsheet application.
   

5. Do one of the following:

   • Percentage - To apply a percentage discount to the cross-sell item, enter the value for the percentage off, followed by the percent symbol in the discount column for the row associated with the cross-sell item (for example to apply a 10% discount to a cross-sell item, enter 10% into the cell in the Discount column for that item's row.
   • Amount off - To apply a certain amount off discount to the cross-sell item, enter the dollar symbol ($) followed by the value for the amount off in the discount column for the row associated with the cross-sell item (for example to apply a $2 discount to a cross-sell item, enter $2 into the cell in the Discount column for that item's row.

   

6. Save the file to CSV format.
7. Upload the table by clicking the Upload Table button.
   
8. Click the Browse button and locate the CSV file you saved, then click the Send button.
   
9. Click the Add button to add your new rules or the Rebuild button to rebuild the existing rules if validated.
   

About Discounts

• All selected and target items must have unique codes (set up in either the Store Editor or Catalog Manager, or with a database upload) and unique options codes. When entering products in Catalog Manager or Store Editor, set up each product with a unique code and set up unique options codes in the Catalog Manager if your item contains options (such as color or size). If cross-sell items are not working in checkout or on product detail pages, ensure that both selected and target items have unique codes and unique options codes.
• If more than one cross-sell discount applies to a given product, the larger discount is used. If a product also has a sale price defined, whichever is lower -- the sale price or the cross-sell discount price -- will be applied.
• If a shopper removes the Selected Item that generated a discount from their cart, they will break the discount and the price of the cross-sell product will revert to its regular price.
• If a shopper adds the cross-sell product to their cart first and subsequently adds a Selected Item that qualifies them for a cross-sell discount, they will then receive the discount.

See Also:

• Cross-Sell Manager Overview
• What does a shopper see when I use the Cross-Sell feature in my store?
• How do I set up rules in Cross-Sell Manager?
• Set Cross-Sell start and end dates
• Upload Cross-Sell rules in a table