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Status messages shown in the UPS Pickup Status tool

Learn which status messages you may see in the UPS Pickup Status tool.

Article ID: SLN19752

Status messages shown for scheduled pickups in the Pickup Status tool are retrieved from UPS. Here's a list of status messages you may see:

  • Your pickup request is being processed.
  • Your pickup request has been received and a UPS driver will be scheduled to pickup your package(s).
  • Your pickup request has been successfully completed.
  • Your request has not been completed. Please try again.
  • The assigned UPS driver was unable to pick up your package(s). If you still need to have your package(s) picked up, please reschedule your pickup at UPS.com or 1-800-PICK-UPS.
  • Your pickup request has been cancelled.
  • Order has invalid order status.