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Process credit card orders

How to capture sales made on your store using your First Data Merchant Solutions (FDMS) or PayPal Pro merchant accounts.

Article ID: SLN19352

Use the following instructions to process credit card orders when your store is set up for online credit card processing. Procedures vary slightly depending on your payment processor:

 Process orders through an FDMS Nashville compatible merchant account

  1. Sign in to your My Services page.

  2. Click the Store link.

  3. Click Orders. This will take you to Order Manager.
    Orders is the first link in the Process column.
  4. View the order you wish to process:
    • In all-new Order Manager, click the order link in the ID column.
      The order number link.
    • In classic Order Manager, enter a specific order number and click the View button.
      In this example, we're viewing order 485.
  5. Review the order details. Learn about warning signs of fraud and Risk Tools.
    The order details page shows everything about the order.
  6. You can modify the order, if necessary.
    Modify is in the upper-right, just under Manage My Services.
  7. Once everything in the order looks correct, process the order by clicking the Sale button.
    The Process section is at the bottom of the page.
    Note: This section will reflect the bank name you gave us when setting up. If you called your bank My FDMS Nashville processor, the section will be headed Process through My FDMS Nashville processor.

After you click Sale, the order will process immediately. Learn more about payment processing. 

Note that how long this takes will vary by processor. For more information on timing, please contact your processor directly.

 Process orders through PayPal Payments Pro

The process is almost the same as for credit card orders. The only real difference is that the button you click reads Capture Funds, not Sale.

  1. Sign in to your My Services page.

  2. Click the Store link.

  3. Click Orders. This will take you to Order Manager.
    Orders is the first link in the Process column.
  4. View the order you wish to process:
    • In all-new Order Manager, click the order link in the ID column.
      The order number link.
    • In classic Order Manager, enter a specific order number and click the View button.
      In this example, we're viewing order 485.
  5. Review the order details. Learn about warning signs of fraud and Risk Tools.
    The order details page shows everything about the order.
  6. You can modify the order, if necessary.
    Modify is in the upper-right, just under Manage My Services.
  7. Once everything in the order looks correct, process the order by clicking the Capture Funds button.
    The PayPal transaction panel

 Process orders through a Braintree Direct account

  1. Sign in to your My Services page.

  2. Click the Store link.

  3. Click Orders. This will take you to Order Manager.
    Orders is the first link in the Process column.
  4. View the order you wish to process:
    • In all-new Order Manager, click the order link in the ID column.
      The order number link.
    • In classic Order Manager, enter a specific order number and click the View button.
      In this example, we're viewing order 485.
  5. Review the order details. Learn about warning signs of fraud and Risk Tools.
    The order details page shows everything about the order.
  6. You can modify the order, if necessary.
    Modify is in the upper-right, just under Manage My Services.
  7. Once everything in the order looks correct, process the order by clicking the Sale button.
    The Sale button.

Note: Per PCI Compliance standards, 30 days is the window merchants have to process, refund, or cancel orders that have been processed with a credit card within Order Manager. Learn more.

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