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When viewing store pages published in a third-party design tool, you may notice store tag errors appearing on the pages. Store tag errors can occur for a variety of reasons: incorrect item, incorrect item field, or the catalog was not published.
The following table outlines the error messages that can appear when using store tags. Please follow the steps outlined to correct the error.
| Error Message Displayed to End Customer | Description | What triggered the error? | How to resolve the error |
| Error: Data not available (100) | Internal Error | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. | |
| Error: Data not available (101) | This account is not recognized. | Turbify does not recognize this account. | Upgrade this account to Merchant Solutions. |
| Error: Data not available (103) | The specified item ID cannot be found. | An incorrect item ID was specified. The catalog has not been published. | Correct the item ID. Publish the catalog. |
| Error: Data not available (104) | The specified field cannot be found. | An incorrect field was specified. The catalog has not been published. | Use the correct field. Publish the catalog. |
| Error: Data not available (105) | The specified format is not a recognized format. | A format other than text or html was specified. | Do not specify the format so the default text format is used. Visit the Syntax Guide for more information. |
| Error: System Unavailable (000) | Internal error. | There is a connection problem. Turbify servers are temporarily unable to establish communication. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (001) | No access to the store. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (002) | Internal error. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (003) | There's a connection problem. Data is temporarily not available. | There is a connection problem between Web Hosting and Store. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
| Error: System Unavailable (004) | Internal error. The domain name is not a recognized domain name. | The domain name is not recognized as a domain associated with a Merchant Solutions account. | Please confirm that this domain is associated with a Merchant Solutions account. If it is, please contact Merchant Solutions customer support for further investigation. |
| Error: System Unavailable (005) | Internal error. | There's a problem with the code. | Please contact Merchant Solutions customer support and provide URL of page, exact error code, and any additional details. |
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