When you need to sort your mail, you may not see the options to sort by Sender, Subject, and Attachments. This is due to Conversations being enabled. If you wish to be able to sort messages using all available options, go to your business email settings and disable Conversations. Note: You will also need to disable Conversations in order to view email headers.

Note: The Conversations feature is only available in Full-featured Mail.

Sort options with Conversations enabled:

Sort options with Conversations disabled:

Disable Conversations in business email

1. Sign in to your business email account.
2. Click the Settings icon.
   
3. Click More Settings.
   
4. Select Viewing email.
   
5. On the Viewing emails pane, toggle the Group by conversation switch to the left.
   
   This will disable Conversations.
   
6. Click Back to Inbox.
   
7. Click Sort.
   
   You will see all of your sort options.
   

See Also:

• Conversations in Yahoo Mail
• View email headers
• Business email Index