When you process an order in Order Manager, the standard set of order marks (the status with which you can mark an order) includes the following:

• OK
• Fraudulent
• Cancelled
• Returned
• On Hold
• Pending Review

If this set of order marks does not include a mark you'd like to use, you can create a custom order mark to add it to the list of options and apply it to orders when applicable.

Jump to:

• Create a custom order mark
• Disable a custom order mark

Create a custom order mark

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Orders.
   
4.  Access any order:
   • In the all new Order Manager, click an order number link in the ID column.
     
   • In classic Order Manager, enter an order number in the View field then click the View button.
     
5. On the right side of the screen, you'll see the Mark Order options. Click the Options button.
    
6. On the Customize Order Marking page:
   • Enter a name for your order mark.
   • Enter a color value to show (e.g. 000000 is black, ff0000 is red, 0000ff is blue),
   • Choose whether or not the order mark is included in your stats.
   • Select whether or not the order mark is in use.
   • Enter a message to show to customers when this order mark is used to mark an order.
   • When finished, click the Add New button.
   • Click the Done button to return to the order review page.
     

Although you cannot delete a custom order mark, you can disable it. Note: You cannot disable the OK and Fraudulent order marks.

Disable a custom order mark

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Orders.
   
4. Access any order:
   • In the all new Order Manager, click an order number link in the ID column.
     
   • In classic Order Manager, enter an order number in the View field then click the View button.
     
5. On the right side of the screen, you'll see the Mark Order options. Click the Options button.
    
6. On the Customize Order Marking page, select No from the pull-down menu under In Use, then click Done.