Important: When you add a new user in Access Manager, the new user will be sent an email with instructions to activate their access. In order to access the account, they will need to create their own Small Business login ID or use one that they already have. If they do not have a Small Business login ID, we suggest that the new user create their login ID before accepting the invitation.

Note: cPanel users can also create, delete and manage accounts in Access Manager.

Access Manager lets you give other users different levels of administrative access to your site or store. You can get to the Access Manager from your My Services page:

Note: Creating users in Access Manager does not automatically create a business email address for the user. If a new user also needs a business email address, follow the steps outlined here.

Jump to:

• Add a user

• Delete a user

• Add another role

• Remove a role

 Add a user

1. Click the Add User button.
   

2. Under New User Profile, enter your user's Name/Nickname, Email and an Expiration date. Note: This email address can be any email the new user currently has access to. An invitation to activate the access will be sent to this email address. New users are listed as pending until the account is activated.
   

3. Select a User Role/Access from the dropdown menu under Small Business Account Access. Important: To assign additional roles, the new user must activate their account first. Available roles will depend on your account type. Learn more about roles in Access Manager.
   

4. Click the Save button.
   

5. Click the OK button to acknowledge the invited user message.
   

Note: The default expiration date for the new user is 6 months, but this can be changed.
 

 Delete a user

1. Click the Trash Can icon next to the user's card in Access Manager.
   

2. Confirm by clicking the Delete button.
   

3. Click the OK button to acknowledge the deleted user message.
   

Note: Only an account Owner can edit or delete a Credit Card role. 

 Add another role

Repeat the steps in Add a user to assign an additional role for a user. Once the user has activated their first role, you can assign as many roles as needed and no user activation is required. A new card is assigned for each role/user. The user will receive an email indicating their account has changed. 

 Remove a role

Repeat the steps in Delete a user to remove a role. The user will receive an email indicating their account has changed.