The all new Order Manager for Merchant Solutions has improved search and filtering functionalities. You'll be able to see more detailed information for your orders as soon as you access the all new Order Manager. Please note: Not all customers will have the option to enable the all new Order Manager right away, but it will be accessible to all customers very soon.

Jump to:

• Access and enable the new Order Manager
• Managing orders in the all new Order Manager
• Access the classic Order Manager

Access and enable the all new Order Manager

The New Order Manager is available again. Exporting by Date is not available at this time.
 

1. Sign in to your My Services page.
2. Click the Store link..
   
3. Click Orders.
   
4. To enable the all new Order Manager, click the Try the all new Order Manager link. You will automatically be taken to the all new Order Manager.
   

Managing orders in the all new Order Manager

Jump to:

• Search orders
• Filter orders
• Print and export orders
• View orders

Search orders

• You can search for orders using the following criteria:
  • Customer name (first and/or last)
  • Phone number
  • Email address
  • Street address
  • City name
  • ZIP
  • Last four digits of the credit card number
  • PayPal email
  • Shipping carrier
  • Order date (example: Jan 01 2017)
  • Order ID
  • Item code
    Note: You can see these options by clicking search guide.
  
  Note: The Search functionality will override the Show # orders functionality shown below.
• Another way to view an order is to enter a specific order number or a range of orders. If you enter a range, separate the order numbers with a dash or hyphen (-). Separate individual orders by adding a comma (,)  between the order numbers. Click View to see the orders. 
  
• Navigate to each page of orders.
  
• Click the View Details link to view a summary of orders. The summary will depend on the number of orders on the order page.
  
• Each page of orders in the Order Manager will have the following data in each column. Click the order ID to view the order.
  • ID
  • Carrier and Tracking#
  • Shipment Status
  • Payment Status
  • Payment Method
  • Date (The time zone is based on your store Preferences.)
  • Customer Name
  • Order Total
  • Order Status
• Display 10-100 orders per page.
  
• Refresh the Order Manager by clicking the Refresh button on the top right.
  

Filter orders

• View all orders that are New, Unpaid, or Unshipped. Clicking the number will filter all of the orders within that status.
  
• Click the Show # orders pull-down menu to view all orders in a specific status.
  

Print and export orders

• To print an order, click the Print button then select Print. Click Options to go to Print Options.
  
• When printing, you can print a range of orders. If you only need to print one order, enter the same order number into both fields. Select the Format and click Print.
  
• To export orders, click the Export button then select Export. Click Options to go to the Exporting to Mail Order Manager. Click Advanced Export to go to the new Advanced Order Export tool.
  
• When exporting, you can export a range of orders. If you only need to export one order, enter the same order number into both fields. Select the Format and click Export.
  

Note: To switch back to the classic Order Manager, click the switch to classic order manager link at the bottom of the Order Manager.

View orders

• Click the order number link in the ID column.
  

Important: Depending on the size of your monitor or mobile device, you may not see all columns in the all new Order Manager. Click the order ID to view all of your order data.

Access the classic Order Manager

1. Sign in to your My Services page.
2. Click the Store link..
   
3. Click Orders.
   
4. Manage your orders using the classic interface.