JetBackup is an archive tool Turbify uses to automatically back up your website. It is a best practice to manually back up your website periodically, especially when making significant changes to your website, but we understand sometimes you forget. With JetBackup, your website's files, database, database users, and FTP accounts are backed up daily and archived for 7-days. This means you have access to download and restore your website's files and database within any 7-day period.
Important: Using JetBackup to download and restore a backup is at your own risk. We do not provide support for using this tool. It is recommended that you download your current website and database before initiating a restore process from a prior backup.
Usage Notes:
- Backups will not be available in the Cron Jobs and Email Accounts tabs. For email, Turbify Business Mail is powered on the Yahoo Mail platform, which is separate from cPanel.
- The DNS Zones backups are not connected to the Advanced DNS settings in the Domain Control Panel. Restoring DNS backups from that tab will not impact the DNS settings for an account.
- JetBackup retains backup files in the Downloads section for 14 days.
Jump to:
Restore a full account backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Full Backups link.
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- Select and click one of the seven Full Account backups you want to restore.
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- Click the Restore button.
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- In the modal, remove items you don't want to restore, if applicable, and click the Restore Selected Items button. Note: If you want to merge the restore file with the live, current website data, check Restore Options. The merge feature applies to the folder level and not the file level.
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- The restore will process in the Queue section. Once it is processed the status will change to Completed.
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Restore a home directory backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Home Directory link.
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- Select and click one of the seven Home Directory backups you want to restore. Note: Click the Change Files Selection button if you want to select specific Home Directory files and/or folders to restore.
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- Click the Restore button.
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- In the modal, click the Restore Selected Items button. Note: If you want to merge the restore file with the live, current website data, check Restore Options.
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- The restore will process in the Queue section. Once it is processed the status will change to Completed.
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Restore a database backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Database link.
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- Select and click the MySQL database you want to restore. Note: Click the Choose Other Backup button if you want to select a previous MySQL database to restore.
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- Click the Restore button.
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- In the modal, click the Restore Selected Items button.
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- The restore will process in the Queue section. Once it is processed the status will change to Completed.
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Download a full account backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Full Backups link.
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- Select and click one of the seven Full Account backups you want to download.
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- Click the Download button.
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- In the modal, remove items you don't want to download, if applicable.
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- Click the Download Selected Items button. Note: The download will be processed in the Queue section.
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- Go to the Downloads section and find the backup, it will be the first item at the top of the list. Note: You can also hover your mouse over the question mark in the Contains column to view the item downloaded.
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- Click the Download button to download the file to your local drive.
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Download a home directory backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Home Directory link.
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- Select and click one of the seven Home Directory backups you want to download. Note: Click the Change Files Selection button if you want to select a specific Home Directory file or folder to download.
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- Click the Download button.
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- In the modal, click the Download Selected Items button. Note: The download will be processed in the Queue section.
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- Go to the Downloads section and find the backup, it will be the first item at the top of the list.
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- Click the Download button to download the file to your local drive.
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Download a database backup
- Sign in to your My Services page.
- Click the Web Hosting link.
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- Click the JetBackup 5 link in the Files module.
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- Click the Database link.
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- Select and click the MySQL database you want to download. Note: Click the Choose Other Backup button if you want to select a previous MySQL database to download from the last 7-days.
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- Click the Download button.
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- In the modal, click the Download Selected Items button. Note: The download will be processed in the Queue section.
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- Go to the Downloads section and find the MySQL database, it will be the first item at the top of the list. Note: You can also hover your mouse over the question mark in the Contains column to view the item downloaded.
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- Click the Download button to download the file to your local drive.
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Download and restore database users and FTP accounts
Use the same steps in Full Account to download and restore a Database User and FTP Account.
Note: It is recommended to restore the Database before the Database User(s), otherwise the privileges don’t restore correctly, and you have to restore the user a second time. In Database Users, you will see four entries for each user, they are all the same, and selecting any of the four entries will restore the same results.
If there is an issue with your download or restore, visit the Alerts section to review the details about the item's status and alert levels.
