Turbify charges sales tax for products and services you purchase from us if you have a US-based billing address and are subject to sales tax in your jurisdiction. During checkout, a sales tax charge is listed before the total amount due.    

Below are questions about the sales tax charge and how to process a tax exemption.  

Please note this FAQ and the changes to invoices does not pertain to Small Business India customers who are billed in INR.  

Why am I being charged sales tax?    

Turbify charges a sales tax per local and state sales tax law, which requires our company to collect sales tax based on the products and services sold. The sales taxes collected are paid to the tax authority in compliance with local requirements.   

How does Turbify determine which customers are subject to sales tax?   

Where required, we will charge applicable sales tax for all customers with a US-based billing address and collect the tax per local tax laws. These changes will start taking effect October 1, 2024 for most states, with the rest being added in the coming months.  

How is my sales tax calculated?    

Sales tax is applied to taxable products and services based on the tax laws of the US-based billing address provided. The tax rates will vary depending on the billing address's location. We do not ship tangible goods, and all Turbify products and services are assumed to be used where the customer maintains a US billing address.   

If you wish to see what you have set as your billing address, please review the billing address for your chosen payment method by following the steps here: https://help.turbify.com/s/article/update-my-billing-information  

What if I’m sales tax exempt?    

We understand some customers are exempt from sales tax charges. Tax exemptions are granted at the state level. If you have a valid sales tax exemption certificate, follow this help article to file a sales tax exemption for your Turbify account.   

If your tax exemption is accepted, your account will no longer be charged sales tax moving forward and any tax paid within the previous six months will be refunded.  

When will sales tax start being charged for my subscriptions?    

Turbify will begin collecting sales tax on October 1, 2024. If you are charged a sales tax, it will be listed on your invoice and applied on your product/service renewal date.    

What do I do if I have questions about my sales tax charges?    

We cannot provide sales tax advice. Please speak with a tax professional regarding sales tax charges.   

Why am I only now being charged for sales tax? I’ve never been charged in the past.    

Turbify has provided services and products to its customers tax-free. However, to comply with state sales tax requirements, we now must collect sales tax from customers.   

What Turbify products and services include sales tax?   

If you are subject to sales tax in your jurisdiction, you will be charged sales tax for all applicable Turbify products and services, except Business Maker products.   

Will my sales tax exemption status expire?   

Yes. Turbify will periodically review your sales tax exemption status and send a notice before it expires. To renew the exemption, you must complete a new request form before or after it expires. If the exemption expires and a new request has not been approved, Turbify will begin collecting sales tax.