• General acquisition information
• Rebranding and product related questions

General acquisition information 

Which entity has acquired Verizon’s Small Business Essentials?

Infinite Computer Solutions has acquired Verizon’s Small Business Essentials.
Infinite is a global technology solution provider headquartered in Rockville, MD. Infinite is a global business technology solutions and platform provider with 14,000+ employees working out of 20+ offices across the globe. With the proprietary frameworks, platforms, accelerators, and domain experts, Infinite has been solving challenges for Fortune 1000 companies since 2001. Core service offerings include business transformation, digitalization, cloud services, application development management services, quality engineering and assurance, product/platform engineering, infrastructure services, and Talent Management platforms. For more information, please visit www.infinite.com.

When did the acquisition close?

The acquisition was completed on June 10, 2022.  

Where is Infinite Computer Solutions located?

Infinite is headquartered in Rockville, Maryland (US), with a global presence in 20+ locations. To know more- https://www.infinite.com/geo-presence

I have a question about this acquisition; whom should I reach out to?

If you have any questions or concerns about your account, please feel free to contact us 24/7 by visiting our help portal or calling us at 833-689-8585.  

Are there any plans to invest in the new organization?

Yes, "Invest & Grow" is a core part of our strategy. This business has a long history, and in the late 1990s, Yahoo claimed it reached 83% of online shoppers and was getting 32.9 million unique visitors a month and more than 95 million page views a day. This business needs attention and investment in new technology. We have a plan to turbocharge our customer’s experience as their success would mean success to us.

What is the timeframe for change? When can customers expect to see changes to the company or products?

We took a hard look at this business, customers, and technology along with current digital adoption getting hot with COVID-19, and we believe SMB customers need the digital experience to serve their customers. In the near future, we will roll out a product roadmap that would help SMB businesses increase their reach and provide expanded service faster, cheaper and better.   

Will there be changes in how I connect with support or with any team members with whom I’m currently working?

No sales, support, or account management staff changes are happening. You will still be able to receive the great support you are used to with the same team, just under a new company name.

What does this change mean for the product and its current resources?

We are looking to expand our team as needed to best support and grow our customers. Stay tuned for more information on our growth journey.   

Rebranding and product related information

Do I need to create a new login ID?

No, we are not expecting any changes to your login information. Your existing login ID will continue to provide access to your accounts. Please note the URL you use to access your control panels has changed. Browsers will not auto-fill your login until you update them. Visit our help page here to learn more on how to do so.    

What new URLs should I be aware of for accessing and managing my account?

Please note the following new URLs for your bookmarks: 
 

Will I still get email updates about my products?

Yes. In order to make sure you don't miss any emails from us, please add no-reply@myaccount.turbify.com to your address book. For business mail users, please see these instructions for adding contacts to your address book. 

Are there any plans to discontinue any products?

After much consideration, we have made the decision to discontinue support for Site Solution. You can find more information on this end-of-life in this article. We are also discontinuing our Website Builder Starter plans. More information on that end-of-live can be seen in this article.   

Will this change the billing descriptions I see for my existing subscriptions? 

Yes, the description will reflect our new business name. Please stay tuned for additional details, as this question will be updated with the new name once they are updated in our billing system.     

Does this change affect access to any of my current small business products?

Your access to your subscriptions will not be impacted.    

Will I lose access to my business email account?

No, we are not expecting any changes to your login information. Your existing login ID will continue to provide access to your accounts. However, please note that the URL you use to access your control panels has changed as seen above. 

Note: Browsers will not auto-fill your login until you update them once the URLs are updated. Visit our help page here to learn more on how to do so.    

Are you planning to transition to another email provider?

There are no changes of business email provider expected at this time.    

What happens to my free website if I am using a “businessname.yahoosites.com” site?

The URL will be changing in the future. You can see more information on this upcoming change in this help page.    

Will I be required to make any changes to how my website or store pages are designed?

If you are using Web Hosting Email forms on custom-coded pages or legacy design tools like SiteBuilder, the URL for the form action will need to be updated. More information on the updates will be coming later once we announce the new URLs and branding.

Do I need to change the URLs for my APIs? 

Yes. Merchants will need to update the URLs they are currently using for APIs. Please see this help page for more information on how the URL changes may impact your store.    

What happens to my India Small Business account (SMBI)?

No changes are expected at this time to your SMBI account or the existing renewal process. If there are changes in the future related to this acquisition, we will be sure to provide you with the information required to keep your account current.