With Merchant Solutions Starter, merchants can export multiple orders to a variety of reports in CSV format while using classic Order Manager. Please note that order export formats do not include full credit card information or expiry dates, and cannot be used to retrieve credit card numbers for offline payment processing or other payment processing actions requiring full credit card numbers and/or expiry dates. Note: As an alternative, you can enable the all new Order Manager. The all new Order Manager has more features and a much different process to export orders. Learn more.
Export orders from classic Order Manager for Merchant Starter plans
- Sign in to your My Services page.
- Click the Store link.
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- Go to Orders.
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- In the Summarize fields, enter a range of orders to report upon then click the Summarize button.
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- Scroll to the bottom of the order summary then click the Export to Excel link.
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- A menu of reports will display. Click the Download link for the report you wish to view. Either save the .CSV file, or open it in Excel.
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Details available in the CSV file include:
- Order ID
- Date
- All shipping details
- All billing details (except credit card number or PayPal ID)
- Email address
- Comments given by the buyer during checkout
- Number of items in the order
- Tax charges
- Shipping charges
- Total amount of the order
Tip: If you need to export a large number of orders, you should do them in batches of no more than 500 at a time.
Note: Orders that are marked as fraudulent, cancelled, or returned will not be included in the .CSV files for Excel
