There may come a time in which you'll need to grant a new user access to a pre-existing mailbox. All contents of the mailbox will be retained. Note: Please note that the mailbox address itself must remain the same as there is no option to rename an existing mailbox.

Important: After the new user activates their access, it's strongly recommended that they create their business email profile immediately. This will allow them to set up their password reset options and create an app password if needed.

Please note that to send and receive their business email using POP or IMAP, they must create an app password.

Transfer a mailbox

1. Sign in to your Email Control Panel.
2. Click the Transfer icon for the mailbox you want to transfer.
   
3. Enter the new mailbox owner's current email address, then click the Send Invitation button.
   

We'll send an email with transfer instructions to the email address you specified. If your user didn't receive the invitation or you need to send it to another email address, just return to the Email Control Panel and click the Resend Invitation link under Pending Transfer.

Note: To cancel the transfer the transfer before the user activates, click the small x icon to the right of Pending Transfer.

Next, click the Yes button in the Cancel Transfer dialog.

Note: Website Builder Lite plans do not have a business email option.

See Also:

• Sign in and access your business email
• Access and create your business email profile
• Create an app password
• Access your business email using POP or IMAP
• Reset your business email password
• Business email Index